.. _Problem Report:

Problem Report
==============

The problem report is used by Mudfish support team to analyze the
mudfish problem.  When it's reported to Mudfish team, you can check it
at `Mudfish Forums`_

How to send
-----------

Automatic Mode
^^^^^^^^^^^^^^^

To send the problem report, first you should click the pencil icon
located at top-right of Mudfish Dashboard.

.. image:: _static/K-1.png
   :align: center

Then fill information and press 'Report the problem'.  Normally it takes
2 ~ 3 minutes to submit the problem report.

.. image:: _static/K-2.png
   :align: center

When it's successfully submitted to mudfish system, it automatically
creates a "problem report" topic at `Mudfish Forums`_.  If you can't
find a topic created for it, it means there's a unexpected problem.
So you should resend it again.

Manual Mode
^^^^^^^^^^^

Sometimes sending the problem report could be failed by various reason
(e.g. firewall block, routing problem and internet connection issue).
At its environment, you can dump the problem report and send it to
``support@loxch.com`` manually.  Please follow below steps:

* Please make sure that Mudfish Launcher is running.
* Opens Command Problem window then move to Mudfish's installation
  directory (normally it's ``C:\Program Files (x86)\Mudfish Cloud VPN)``.
* Runs ``muddiag.exe -o``
* When it's completed, you can find ``muddiag_stdout.txt`` file.  If it's
  enough big, please compress then send it to ``support@loxch.com`` email
  address.

.. _Mudfish Forums: https://mudfish.net/forums