FAQ - Credits

How to pay for this, I don’t have paypal.

Unfortunately Mudfish only supports both Paypal and Bitcoin. Is there any proper method to use? Just ask us for your preference.

May I know why there is an extra tax being charged as tax for my purchase?

It was for US residents only. Please create a ticket (topic) at daboard. We’ll refund the tax into your mudfish credit balance.

Verified email, but there’s no free credit for me to test the service.

Oops. Sorry for this inconvenience that sometimes it’s not added properly due to double-credit-payments protection algorithm. Please create a topic for this issue at dashboard. We’ll handle it for you.

A little Mudfish Credit is charged even if I’m not playing the game!

This symptom is very normal because Mudfish Credits are charged based on how many you used the traffics. It means that even if you didn’t play the game (just turnning on Mudfish), the traffic could be used because:

• your Mudfish client connects with our VPN servers and sends small packets for heartbeat to keep.
• Mudfish’s network is based on Layer 2 of OSI (Open Systems Interconnection) indicating ARP and Broadcasting packets could be transfered from your desktop to VPN server or from VPN servers to your desktop.

Please note that the charged amount of Mudfish Credit would be very small and usages of traffic are always checkable at “Account Management” (http://accounts.en.loxch.com/) by visiting ‘Accounts -> Traffic Usage’.

However if usages of traffic are abnormal, please make sure that your account is kept safe and Full VPN feature turns off.