FAQ (Frequently Asked Questions)

Note

If you have some questions which doesn’t list on this FAQ, please leave your message on the following email or technical forum (http://forums.en.loxch.com).

• support@loxch.com

Do I need to turn on the Mudfish program whenever I play game?

Yes because the private channel between your computer and Mudfish VPN server should be created.

arp: AA:BB:CC:DD:EE:FF is using my IP address 0.0.0.0 on reX

Sometimes you can see a message like the title from ARP protocol. It indicates that other user of Mudfish uses same IPv4 address with you so packets could be directed to your path on Mudfish VPN server. This problem is caused:

• When the server daemon managing the internal private IPv4 address crashed abnormally.
• When you hiberated your desktop or laptop for long time then waked up without terminating Mudfish.

To solve this problem, you should restart Mudfish application.

Mudfish Credits

A little Mudfish Credit is charged even if I’m not playing the game!

This symptom is very normal because Mudfish Credits are charged based on how many you used the traffics. It means that even if you didn’t play the game (just turnning on Mudfish), the traffic could be used because:

• your Mudfish client connects with our VPN servers and sends small packets for heartbeat to keep.
• Mudfish’s network is based on Layer 2 of OSI (Open Systems Interconnection) indicating ARP and Broadcasting packets could be transfered from your desktop to VPN server or from VPN servers to your desktop.

Please note that the charged amount of Mudfish Credit would be very small and usages of traffic are always checkable at “Account Management” (http://accounts.en.loxch.com/) by visiting ‘Accounts -> Traffic Usage’.

However if usages of traffic are abnormal, please make sure that your account is kept safe and Full VPN feature turns off.

Mudfish VPN nodes

What’s nodes for having PBE characters on the title?

PBE is a word of League of Legends; short for Public Beta Environment. It points that nodes are for testing the beta features of Mudfish problem. So please note that these VPN nodes are

• Frequently be rebooted or restarted the system or applications.
• Without notification, it could be changed to the non-free VPN node.
• Without any notifications, it could be closed.