It says refunded but I didn't receive it on my GCASH app. Or is it possible to cancel the refund and just recharge my previous credits? Since I was planning to buy the 2.99 credits after receiving the refund but if it takes too long, I will just stay with 4.99 worth of credits. Sorry for the inconvenience.
@ganx Please check https://i.imgur.com/JP3c0lA.png link for your refund case. When I checked with PG (Payment Gateway), it seems it's in progress. Please allow 4 ~ 6 business days until they handle your refund case.
If it's not even happening after that, please contact us again to check your refund status. :-)
Is it possible to just cancel that and recharge 4.99 usd worth of credits? If not, it's okay.
As you might guess, it's already "In Progress" to refund your transaction. So it's not easy to cancel. :-) Please understand this situation. And please let me know again if your refund progress doesn't go smoothly.
I still didn't receive the refund on my GCASH. It's the 7th day :/ Is it still in progress?
EDIT: As of 2021-08-17 8:13PM. Still no refund received on my GCASH.
Still waiting as of 2021-08-18 9:04AM. No refunds received on my GCASH.
Please check https://imgur.com/0pXaOgM.png for latest status. It seems PG's currently processing your refund. :-)
Thank you for updating. I received it just now. Sorry for the inconvenience.
Cool! :-) I hope now everything goes well with mudfish. Please let me know if there are any other problems.