xanek
2 month ago
Technical Support

I’m using the program and i’ve noticed that the realtime traffic usage isn’t moving at all, it has been at 0KB for input and output since starting the program and I am trying to use 3 different items (Granblue Fantasy, Uma Musume Pretty Derby and Apex Legends)

I am wondering what is going on to where this is not registering any change?

I see the graphs moving but the realtime usage doesn’t seem like it is working and i’ve checked basic functionality and it is all good.

millefuille
4 month ago
Technical Support

Hello, i wanted to ask if there's a way to extend the expiration date for custom items that uses Pay Per Traffic Method instead of keep remaking it over and over again after it expired

huyetmatoc001
5 month ago
Technical Support

Hello, I'm new at Mudfish and have some questions, please help me with these.

  1. I paid $2.99 and bought the first subscription with $0.85, but I accidentally removed it and then I bought subscription with $1.70. When I check my balance it's $0.43, that mean my first purchase is still counted in my history. In this case, will the first purchase price back to my balance or not? because I just want to test how to buy and how to use your app correctly.
  2. My game playing is Valorant, and after use your app ping in game reduced from 49 to 40, but it's not my expect, I hope to get lower ping around 20. Is it possible to get with your app and how? what cost for me to get it?. Btw I'm in Vietnam and playing server mainly in Singapore.
ganx
6 month ago
Technical Support

It says refunded but I didn't receive it on my GCASH app. Or is it possible to cancel the refund and just recharge my previous credits? Since I was planning to buy the 2.99 credits after receiving the refund but if it takes too long, I will just stay with 4.99 worth of credits. Sorry for the inconvenience.

lorendoor
6 month ago
Technical Support

I have unusual traffic usage please give me the log.

I only use POE, without download any update.

evilcatx
7 month ago
Technical Support

Hi there, I was testing out the different subscription tiers and ended up having to use the 8Mbps one due to the initial game download size.

It seems I got charged all tier 1 tier 3 and tier 4 instead of just a tier 4 subscription. Is there any way to fix this or do I have to initial a refund and buy it again?

norjex
7 month ago
Technical Support

Good day,

The mudfish got down around some hour ago and I thought i'm out of credit thats why I load up. When mudfish goes up the thing i load hasnt occur .


account : norjex

via paypal

$2.99 USD

Transaction ID

8RG28352AT6392710

Item #MCVUSD0299


RyoRobin
7 month ago
Technical Support

Hi, I met a problem that is MUDEC_00049: No entry for SID 227. I had exclude any problems which is based on error code reference, while I still have this problem. Also, I had update my program and I restart my computer. It still happen. So what should I do to solve it?

yuki1234
8 month ago
Technical Support

I dont see recent data consued activity under log . I just played rainbow six siege in in asia chennai azure but after I turned off pc and checked log . No recent info there.

namexname
8 month ago
Technical Support

Hello, I just started using Mudfish to play Lost Ark JP but every time I try to start the game I get a 0xE019100B error. So I was wondering if you would know a solution to this.

Thank you.