f1rx5
9 days ago
Problem Report

Dear [Support Team/Customer Service],

I hope this message finds you well.

Today, I intended to purchase 5,900 KRW worth of credit. However, due to an error, I accidentally purchased credits worth 55,000 KRW and 22,000 KRW using Apple Pay with my debit card. The second transaction was made because I believed the first payment had not gone through. Later, I noticed that the full amounts for both transactions were deducted together.

As I only need the 5,900 KRW credit, I kindly request one of the following options:

  1. Retain 5,900 KRW as credit in my account and refund the remaining amount, or
  2. Refund the full amount, so I can make the correct purchase again.

Please let me know if you require any additional information to process the refund.

Thank you for your assistance.

Download the iOS report

lyb071415
24 days ago
기술 지원

남은 크레딧을 환불하고싶습니다. 다른 VPN을 이용하게되었습니다.

goldchoc
30 days ago
Problem Report

league of legends oce server


Download the packet dump file

Full VPN mode: Yes

style8484
59 days ago
Problem Report

게임 패킷 보냅니다(질문관련)

해당 게임 구동방식이 p2p 방식으로 알고 있습니다.

그럼 Full vpn모드로 적용해야하는지요?

그리고 p2p에 사용되는 포트(udp/tcp)도 알려주세요


Download the packet dump file

Full VPN mode: Yes

afsalkadar
3 month ago
Problem Report

i have paid for credits not reflecting


Download the iOS report

dn5678
3 month ago
기술 지원

요즘 서버 관리가 너무 안되고 있는것 같은데 예전에 롤이나 로아 했을땐 그래도 핑이 많이 튀지않았는데 요즘은 매일 매일 핑이 튀는데 ㄹㅇ 여기에서 돈 쓰는게 아까울 지경이네요. 몇년간 계속 써왔는데 관리좀 하세요 좀 더 지켜보고 안된다 싶으면 그냥 다른 곳으로 옮길렵니다.

Yanadoom
3 month ago
기술 지원

크레딧을 구매해서 사용하려고 했는데 제가 하는 게임에 적용이 잘 되지않아 환불 요청합니다.

zymmer
3 month ago
Technical Support

Subject: Free Trial Credit Not Received


Hello,


I have just registered a new account and already verified my email address, but I haven’t received any free trial credits yet.


Could you please check and help me activate the free trial?


My Mudfish ID: [zymmer]


Thank you!

Crericper
3 month ago
Technical Support

Hi. I need help creating a custom item.

I could not seem to get it working.

Writing "47.116.0.0/16" in the routing path worked, but any of these did not work:

  • P:YuanShen.exe;47.116.0.0/16
  • P:YuanShen.exe;N47.116.0.0/16
  • P:YuanShen.exe
  • P:StarRail.exe
  • P:ZenlessZoneZero.exe

I was expecting significant changes in in-game latency (from 300ms to 160ms) but this is not happening. Also, I noticed that I did not find these game processes using the "Add process" button. Maybe Mudfish does not support "per-process options" for these games?

p.s. I have read the help page but could not determine the issue.

OS: Windows 11 23H2