f1rx5
9 days ago
Problem Report

Dear [Support Team/Customer Service],

I hope this message finds you well.

Today, I intended to purchase 5,900 KRW worth of credit. However, due to an error, I accidentally purchased credits worth 55,000 KRW and 22,000 KRW using Apple Pay with my debit card. The second transaction was made because I believed the first payment had not gone through. Later, I noticed that the full amounts for both transactions were deducted together.

As I only need the 5,900 KRW credit, I kindly request one of the following options:

  1. Retain 5,900 KRW as credit in my account and refund the remaining amount, or
  2. Refund the full amount, so I can make the correct purchase again.

Please let me know if you require any additional information to process the refund.

Thank you for your assistance.

Download the iOS report

  • weongyo (Forums Admin)
    8 days ago

    No problem. However if you paid with Apple InApp purchase, please check Refund Policy and contact to Apple because Mudfish doesn't have a permission to handle your refund request.

lyb071415
24 days ago
기술 지원

남은 크레딧을 환불하고싶습니다. 다른 VPN을 이용하게되었습니다.

  • weongyo (Forums Admin)
    10 days ago

    처리해 드렸습니다. :-) 확인해보시고 문제가 있으시면 언제든지 답글 부탁드립니다.

lijith
16 days ago
Problem Report
  • weongyo (Forums Admin)
    13 days ago

    @lijith Sorry for this inconvenience. Is there any problem to use Mudfish? If then please leave your problems or questions at here.

goldchoc
30 days ago
Problem Report

league of legends oce server


Download the packet dump file

Full VPN mode: Yes

  • weongyo (Forums Admin)
    22 days ago

    @woosik1858 음.. 이 부분은 미꾸라지 이슈와 관련 없어 보입니다. 윈도우의 언어 설정 이슈로 보이네요.

style8484
59 days ago
Problem Report

게임 패킷 보냅니다(질문관련)

해당 게임 구동방식이 p2p 방식으로 알고 있습니다.

그럼 Full vpn모드로 적용해야하는지요?

그리고 p2p에 사용되는 포트(udp/tcp)도 알려주세요


Download the packet dump file

Full VPN mode: Yes

  • style8484
    54 days ago

    안녕하세요

    게임 명칭은 넷마블 마구마구입니다.

    대부분의 유저들이 본 게임을 p2p형식으로 알고있으며 개발사에서도 p2p형식으로 공지했었던 것으로 알고 있습니다.



afsalkadar
3 month ago
Problem Report

i have paid for credits not reflecting


Download the iOS report

  • weongyo (Forums Admin)
    3 month ago

    @afsalkadar Thank you for this response. I can confirm that your payment was missing at Mudfish side. So I manually added your mudfish credits right now. Please check and let me know if there's something I missed.

dn5678
3 month ago
기술 지원

요즘 서버 관리가 너무 안되고 있는것 같은데 예전에 롤이나 로아 했을땐 그래도 핑이 많이 튀지않았는데 요즘은 매일 매일 핑이 튀는데 ㄹㅇ 여기에서 돈 쓰는게 아까울 지경이네요. 몇년간 계속 써왔는데 관리좀 하세요 좀 더 지켜보고 안된다 싶으면 그냥 다른 곳으로 옮길렵니다.

  • weongyo (Forums Admin)
    3 month ago

    알겠습니다. :-) 해당 중계 서버 제가 좀 더 살펴보도록 하겠습니다. 피드백 주셔서 감사합니다.

Yanadoom
3 month ago
기술 지원

크레딧을 구매해서 사용하려고 했는데 제가 하는 게임에 적용이 잘 되지않아 환불 요청합니다.

  • weongyo (Forums Admin)
    3 month ago

    처리된 것으로 보입니다. :-) 확인해보시고 문제가 있으시면 언제든지 답글 부탁드립니다.

zymmer
3 month ago
Technical Support

Subject: Free Trial Credit Not Received


Hello,


I have just registered a new account and already verified my email address, but I haven’t received any free trial credits yet.


Could you please check and help me activate the free trial?


My Mudfish ID: [zymmer]


Thank you!

  • weongyo (Forums Admin)
    3 month ago

    Sorry for this inconvenience... I'd set a trial credit now for your account. :-) So I think you can use all mudfish nodes and features for a while. Please let me know if there are any problems or questions.

Crericper
3 month ago
Technical Support

Hi. I need help creating a custom item.

I could not seem to get it working.

Writing "47.116.0.0/16" in the routing path worked, but any of these did not work:

  • P:YuanShen.exe;47.116.0.0/16
  • P:YuanShen.exe;N47.116.0.0/16
  • P:YuanShen.exe
  • P:StarRail.exe
  • P:ZenlessZoneZero.exe

I was expecting significant changes in in-game latency (from 300ms to 160ms) but this is not happening. Also, I noticed that I did not find these game processes using the "Add process" button. Maybe Mudfish does not support "per-process options" for these games?

p.s. I have read the help page but could not determine the issue.

OS: Windows 11 23H2

  • weongyo (Forums Admin)
    3 month ago

    @Crericper Thank you for your problem report. Let me check your problem report topic and answer at there. :-)