Crericper
7 days ago
Technical Support

Hi. I need help creating a custom item.

I could not seem to get it working.

Writing "47.116.0.0/16" in the routing path worked, but these did not work:

  • P:YuanShen.exe;47.116.0.0/16
  • P:YuanShen.exe;N47.116.0.0/16
  • P:YuanShen.exe
  • P:StarRail.exe
  • P:ZenlessZoneZero.exe

I was expecting significant changes in in-game latency (from 300ms to 160ms) but this is not happening. Also, I noticed that I did not find these game processes using the "Add process" button. Maybe Mudfish does not support "per-process options" for these games?

p.s. I have read the help page but could not determine the issue.

OS: Windows 11 23H2

  • Crericper
    3 days ago

    Yes I have tried single process name like this and they do not work.

    P:YuanShen.exe

    /

    P:YuanShen.exe
P:StarRail.exe
P:ZenlessZoneZero.exe

    /

    P:YuanShen.exe,StarRail.exe,ZenlessZoneZero.exe

    I have also tried WFP item mode with P:xxx.exe and it does not work.

    Full VPN mode with WFP mode turned on also does not work. However, Full VPN mode alone worked.

jabin
24 days ago
Technical Support

Hi, i used to play battlegrounds mobile india with the server mumbai psychz with super low ping. But nowadays i find this server with ping fluctuations. Other servers are having a very high ping and psychz were the only one with a better ping, but now the fluctuations are making it bad. Please do something

  • weongyo (Forums Admin)
    22 days ago

    Did you try to change another mudfish node based on FAQ - Nodes section? I'm not sure that this issue is from the psychz servers.

tnijika
4 month ago
Technical Support

I would like to cancel one of my recent payment.

  • tnijika
    4 month ago

    Paypal confirmed me the refund, now waiting my bank to process, so everything is settled and good.

    That's the trouble made by me so no need to say sorry for this. Really really appreciate suck quick response despite it is not a business day. Sorry for making this trouble. Thank you so much.

yuztof@gmail.com
11 month ago
Technical Support


I have a huge negative balance that I do not wish to pay, it should had stop at 0. Somehow my careless mistake at downloading a game update has put me into worse than emptying my balance and put me into debt.

  • weongyo (Forums Admin)
    11 month ago

    When I checked your configuration, it seems you're using Full VPN mode enabled. So I think your issue is triggered by this mode. Please check the document for detail why.

zulmi12
11 month ago
Technical Support

Hi,ill report about my problem when im buying credit mudfish,after payment i'm did not receive credit mudfish but my balance in my credit card has been reduce, Below I will give you proof of payment and history payment in my account

my account


my account name is zulmi12


  • weongyo (Forums Admin)
    11 month ago

    No problem. Which payment method did you use? Please show me the receipt got from PG (payment gateway) company.

SolarX
12 month ago
Technical Support

Hi can I get refund on my recently purchased subscription 4-1 that i just upgraded to 8-2.The 4-1 subscription was removed without a refund.

  • SolarX
    12 month ago

    Nope that's all. Thank you very much

jabin
13 month ago
Technical Support

I am experiencing high ping issues in “IN Asia (mumbai - amazon lightsail). I used to play battlegrounds mobile India using this server and was working perfectly with low ping. For the past few days I am experiencing ping issues with this server. Please fix it.

thankyou

  • weongyo (Forums Admin)
    12 month ago

    @jabin Frankly I didn't do anything regarding your issue. So I think your issue is from somewhere (might be your local ISP or middle of routers or Amazon AWS where mudfish nodes locate). At this moment, it's not clear at all where it's from..

CFalcon
2 year ago
Technical Support

When trying to connect to mudfish for Final Fantasy XIV, several warnings display across the screen and the auto configuration is stopped at ~50%

jabin
2 year ago
Technical Support

Hello

I am experiencing ping issues. Yesterday I was having the lowest ping I have ever experienced and was really happy about it. Today the ping became high again. I don’t know how but it would be great if I get the low ping which I got yesterday. Is there anything you can do about it? I use mobile, pc solution will not be helpful.

I play “battlegrounds mobile India”, and I use “IN Asia (Mumbai - Amazon Lightsail)” to access the game. Yesterday this server was excellent and would like to have that.

Hope you would help me.

Thank you

  • weongyo (Forums Admin)
    2 year ago

    @jabin Frankly speaking, nop. When I see your RTT information from your country to Asia India, it shows at least it requires 160 ms. I have no idea why it got 80 ms in the past. Is there any possibility that you accessed a game server locates at other country?

mudfish_002
2 year ago
Technical Support

hi idk why my currency become KRW right now, can i change it to USD?

  • weongyo (Forums Admin)
    2 year ago

    @mudfish_002 :-( Ooops... Could you please show me a screenshot for your case? I need to check where it happens.